FAQ

What happens after I place my order?

Your order is processed and shipped within 24h (except on weekends and holidays) You will receive an e-mail with your tracking number.



What forms of payment do you accept?

I accept VISA, MASTERCARD, DISCOVER & AMERICAN EXPRESS Credit Cards and as one of the most secure payment solution - PAY PAL. If you already have a PAY PAL account the system will guide you directly to your account page for payment. All paymnent systems on our website are encrypted and secure.

If you do not have a PAY PAL account you can pay your invoice with one of the above mentioned mayor Credit Cards. The Yahoo Security Encryption of 128-BIT makes payments secure and gives you (and us) peace of mind.



Can I send you a check or money order?

I am sorry but we do not accept checks only major Credit Cards and PAY PAL.



Are you sure your site is safe to put my credit card information on?

As a YAHOO E-Commerce online store I have a 128-BIT Encryption which means that all your credit card informations are handeled safe and secure. (Please see the YAHOO E-Commerce Security Seal in the bottom of my page)



Do I have to pay sales tax?

Florida residents will be charged with a 6% sales tax.



I would rather call you to place my order, can I do that?

It is a pleasure for me to help you over the phone to place your order. In this case I need the following informations: Your name, valid phonenumber, e-mail address + information about your credit card: Card number, Expiration Date, Security Code. Items will be shipped after received and cleared payment. JEWELS by REGINA never gives any information to a third party!



I can't figure out what Aunt Sally wants, do you have Gift Certificates?

Yes I do! Please go to my Homepage and find in the right column PURCHASE GIFT CERTIFICATES. Click on it and you will have various possibilities of Gift Certificates. They can be send via e-mail within 24h or by mail. Please don't forget to indicate the exact name of the person, your message, e-mail adress or shipping adress.



Do you have a Newsletter I can sign up for?

Yes I do! I enourage everybody to sign up for my NEWSLETTER for COUPONS, exclusive and special offers.



IMPORTANT please read my PRIVACY POLICY: "At JEWELS by REGINA, I respect the trust and confidence my customers place with me. With this interest in mind, I collect information to help improve your shopping experience and communicate to you new products, contests, and promotions. My customers are important to me so I have a strict 'PRIVACY POLICY' that governs the protection and use of their personal information". Newsletter are sent via e-mail only and always as a "blind copy" which means your e-mail address is never revealed.



What if I have a problem with my order?

You really shouldn't have any problems, if yes, you can call me any time at TOLLFREE 1-888-353-2582 or send me an e-mail. It will be a pleasure and my duty to help you for any problem you might have. It is a part of my customer service to stay in contact with my clients from the moment you place an order until the parcel arrives at your home.



How do I know if a product is available?

Every item indicates their AVAILABILITY. 90% of my items are shipped within 24h. SPECIAL ORDERS might take from 1 - 2 weeks when the item is in stock at the supplier.These delays cannot be guaranteed in HOLIDAY SEASON TIME! European Charm Beads come and go quickly and sometimes there are longer delivery times until the item comes back in stock. Please read detailed about SPECIAL ORDERS.



What is a SPECIAL ORDER?

All SPECIAL ORDERS are items which are not in stock and which are ordered only for the customer. Delivery times may vary from 1-3 weeks if the item is in stock at the supplier. Custom made orders and children's jewelry collections may take longer. No RETURNS are accepted for SPECIAL ORDERS!

Are there any warranties?

If you are not happy with your purchase I am glad to exchange or refund your purchase. NO refund for SPECIAL ORDERS as RETURNS are not accepted for these items. Please read my detailed RETURN POLICY.



Are there any rebates?

When subscribing to my NEWSLETTER you will get COUPON CODES for special offers. Please use this CODES during check-out. (!! Coupons and Codes are only valid during limited time!!)SPECIAL OFFERS are offered throughout the year but they change often. It is worth to check back often.



Will I get my order in time?

All delivery times can be seen in my SHIPPING POLICY. Please keep in mind that shipping time before special holidays as Christmas, Valentines Day, Mother's Day, Easter Holidays are longer. We offer PRIORITY and EXPRESS shipping for last minute purchases. Items are shipped within 24h from our company. (If items are in stock)