REFUNDS & RETURNS

REFUND, RETURNS & CANCELLATION POLICIES:

Customer Satisfaction is my highest priority! I know that you will be thrilled with your order. If for any reason you are not, I am happy to assist you.

Within a 4 day review period, if you are not satisfied with the product, I will gladly refund your purchase, provided the jewel is new and unworn and in his original gift box.

To return your product, please e-mail me at regina@europeartimport.com with RETURN in the subject line. Please include your name, date of purchase and the reason for your return. Include a copy of your e-mail with the return; without this information, your refund cannot be processed. Returns will be processed within 5 days of receipt. It is recommended that you ship your package back with delivery confirmation and make an assurance, as I am not responsible for lost packages.

I cannot accept dammaged, manipulated and worn jewels. All dammaged, manipulated and worn jewels will be returned to customer at their expenses.

Your packing slip will indicate where you need to send your return. I am an On-line store.

Please note that all shipping fees are non-refundable. A 20% RE-STOCK Fee is applied and deducted of the item value. Money return via PayPal within 24h; you will receive an e-mail concerning the money refund.

No RE-STOCK fee for EXCHANGES!

SPECIAL ORDERS cannot be returned and refunded!

Please contact me if you have any questions about RETURNS or other questions at: regina@europeartimport.com